Privacy Policy

How SnugSense collects, uses, and protects your data

Last updated: 1 January 2026

SnugSense (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our smart heat pump control service.

Information We Collect

Account Information

  • Email address (for account creation and communication)
  • Password (securely hashed, never stored in plain text)

Daikin Connection

  • OAuth tokens to communicate with your Daikin ONECTA account
  • We never see or store your Daikin password - authentication happens directly with Daikin

Device Data

  • Heat pump settings and status from your Daikin system
  • Temperature readings and sensor data
  • Schedule preferences you configure

Usage Data

  • App interactions and feature usage
  • Performance metrics to improve our service

How We Use Your Information

We use your data to:

  • Control your heat pump according to your schedules and preferences
  • Optimise energy efficiency and comfort
  • Send important service notifications
  • Improve our algorithms and service quality
  • Respond to support requests

Data Storage and Security

  • All data is encrypted in transit (TLS 1.3) and at rest
  • We use industry-standard security practices
  • Data is stored on secure servers within the EU
  • OAuth tokens are encrypted and stored securely

Data Sharing

We do not sell your personal data. We may share data with:

  • Daikin - only the authentication required to control your heat pump
  • Service providers - who help us operate our service (under strict confidentiality agreements)
  • Legal requirements - if required by law

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Withdraw consent

To exercise these rights, contact us at the email below.

Data Retention

  • Account data is retained while your account is active
  • Usage data is retained for 2 years for service improvement
  • You can request deletion at any time

Cookies

Our website uses essential cookies only for authentication and security. We do not use tracking or advertising cookies.

Beta Programme

As a beta tester, you may be asked to provide feedback. Participation is voluntary and any feedback shared becomes our property to improve the service.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email.

Contact Us

For privacy questions or concerns:

Email: hello@snugsense.app

SnugSense is operated by Version Prime Ltd, registered in England and Wales.